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Your job, start to finish

How we look after
your job

Here's what happens on a Plumbed Right job, from the first call to the invoice, and what you'll hear from us along the way.

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Before we arrive

From your call to our arrival

  1. Call or ask online

    Phones are answered 24/7 for drain emergencies. If it can wait, request a free on-site quote and we'll call you back.

  2. We confirm by text and email

    Once your job is booked, you get the time by text and email, in writing before we turn up.

  3. We tell you we're coming

    We'll ring or text before we arrive, so you know when to expect us.

Two techs holding a green jetter hose and gun at a drain
CCTV frame of a root mass blocking a pipe
Roots on camera

On the job

Clear it first, then fix it for good

Most jobs start with a quoted price to clear the blockage, given before any work starts. If we can't clear the blockage, you don't pay for the attempt. There's no call-out fee to quote.

When the job needs it, such as a drain that keeps blocking or roots in the line, we run a CCTV camera down the pipe and you see the footage. Then we quote the permanent repair. With tree roots, that's often relining the pipe, which seals the crack or joint they got in through so they can't grow back into the same spot.

The team records what they found and what they did on your job card, with photos and video of the drain. It's the same record our recent jobs are written from.

  • Price before any work starts
  • Can't clear it? You don't pay
  • Camera when the job needs it
Pavers cut back and a drain pipe exposed in sand, with the CCTV cable in and the monitor beside it

After the job

Your job stays on file

You get a written quote and invoice, which you can send to your insurer if the damage might be covered.

Every completed job is copied automatically into Plumbed Right's own Google Drive: the job details, the team's notes, and the photos and video, all filed under the job number. If the same drain plays up again, call us and we can pull up what was found last time, instead of starting from scratch.

  • Written quote and invoice
  • Notes, photos and video kept
  • Filed under your job number

Questions

Your job
questions

Still unsure? Call and talk to our team, not a call centre.

0499 281 430

Your job

Will I get a confirmation?

Yes. We confirm every booking by text and email.

Do you always use the camera?

No, only when the job needs it, such as a drain that keeps blocking or roots in the line. When we do, you see the footage, and the repair quote is based on what it shows.

What if the same drain blocks again later?

Call us. Your earlier job is on file with its notes, photos and video, so we can see what was found last time.

Behind the scenes

Who looks after our systems

Plumbed Right runs on a few systems you never see, and Web Blend looks after them for us. The ServiceM8 job archive Web Blend built for us is what keeps every job on file, and it picks up each completed job within about 15 minutes. Web Blend also built this website, runs our Google Ads, managed by Web Blend, and looks after our Google Business Profile with Web Blend, including the job updates we post there. Our Facebook and Instagram posts and our Meta ads are theirs too, so whether you find us in a search, on the map or in your feed, your call comes straight through to our team.

Perth drain specialists

Got a drain
playing up?

Call 0499 281 430 or request a free on-site quote. No call-out fee to quote.

Get my free on-site quote 0499 281 430
Plumbed Right jetter truck with the blue Blocked Drain Specialists panel
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